If you have an account with GLN Rugs you will need to log into your account HERE to view your past order history.If you're not sure if you have an account, please click "Forgot Password" and if your account is in our system you will get a password reset email. Note: These emails sometimes go into spam so please be sure to check there if you can't locate this email in your regular inbox.

If you do not have an account a Customer Support Representative will be happy to assist! Please feel free to email our team via info@glnrugs.com for assistance. 


GLN Rugs ships within the contiguous United States and Canada!


If your order was delivered within the contiguous United States you can return your item(s) within 14 days of delivery and receive your refund, minus return fees, to the original form of payment. 

Once your return is delivered to our warehouse, please allow 5-10 business days for it to be processed and refunded. Please note, it may take your bank or credit card provider 5-7 business days to reflect your refund on your statement. All returns must be received in the same condition in which it was delivered. 

To start your return please contact us.


There are two ways you can write a product review and one of them will earn you a Rugs USA gift card!

The first way is:
-Writing a product review through our review email that will be sent to you about three weeks after your purchase.

The second way is:
-Go to glnrugs.com and go directly to the product page for the product you'd like to review
-Scroll down to the middle of the page and click "read reviews">"write a review"
-Write the review which reflects how you feel about your new GLN Rugs product!


No, we do not accept multiple promotional codes per order unless otherwise stated in the terms and conditions.


GLN Rugs do not offer an extended protection plan at the moment.


Quick general tips to care for your area rug:

- Vacuum regularly. Do not use a beater bar attachment. If you cannot remove the beater bar, raise it as high as possible and vacuum carefully.
- When vacuuming, use the lowest available setting to prevent fibers from being pulled out of the rug backing.
- Sprouts that appear on the surface of the rug should be snipped at level. Do not pull the fiber out.
- If you own a natural fiber rug, be sure to vacuum the area underneath the rug periodically.
- Spills should be cleaned immediately using a clean white cloth. Avoid rubbing, as this may push the stain deeper into the rug.
- To promote even wear of the rug surface, rotate regularly.
- Avoid exposing rugs to continuous direct sunlight. This will cause colors to fade over time.

For deep cleaning, professional assistance is highly recommended.

To see our GLN Rugs washing guide, click ​HERE!


While on glnrugs.com please click on the "person icon" in the top right corner. In the login screen click "forgot your password". 

Enter the email address attached to your account and a password change email will be sent directly to your email.


Of course! We’re here to help Monday to Friday from 8 am to 5 pm CST. Here’s how to get in touch:

Email us: info@glnrugs.com

Call us: (773) 455-4949